Privacy Policy

Lulutox Australia Pty Ltd (ABN 12 345 678 901) (“Lulutox”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at herbaldailyau.today, place an order, or interact with us. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following categories of personal information:

• Identity Information: Your first name, last name, and contact details you provide when placing an order or submitting an enquiry.
• Contact Information: Email address, phone number, residential or delivery address (including suburb, state, and postcode).
• Transaction Information: Details of products you purchase, order quantity, and any special instructions you provide.
• Communication Data: Records of correspondence when you contact us by email, phone, or through our website contact form.
• Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
• Usage Data: Information about how you use our website, including pages visited, links clicked, and time spent on pages.
• Marketing Preferences: Your preferences about receiving marketing communications from us (where you have opted in).

2. How We Collect Your Information

We collect personal information through:

• Our order form when you place a purchase
• Our contact form when you send us a message
• Correspondence by email, telephone, or post
• Cookies and similar tracking technologies on our website (see our Cookie Policy)
• Analytics providers that report on website usage

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders, including arranging delivery and processing payment
• Communicate with you about your order status, dispatch, and delivery
• Respond to your enquiries, complaints, and requests for support
• Provide our 30-day money-back guarantee and manage returns or refunds
• Send you marketing communications where you have consented to receive them
• Improve our website, products, and customer service
• Comply with our legal obligations under Australian law
• Detect, prevent, and address fraud and other illegal activities

4. Legal Bases for Processing

We process your personal information on the following legal bases:

• Contract: Processing is necessary to fulfil your order and deliver products to you.
• Consent: For marketing emails, where you have explicitly opted in.
• Legitimate interests: For website analytics, fraud prevention, and improving our business operations.
• Legal obligation: Where required by Australian law.

5. Disclosure of Your Information

We may share your personal information with:

• Delivery and logistics partners: To arrange and complete delivery of your order across Australia.
• Payment processors: To securely process payments for your orders.
• Email service providers: To send transactional and marketing emails.
• Analytics providers: To understand how our website is used (in anonymised or aggregated form where possible).
• Legal and regulatory authorities: Where required by law or to protect our legal rights.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

6. International Data Transfers

Some of our third-party service providers may be located overseas. Where we transfer personal information outside of Australia, we take steps to ensure that appropriate safeguards are in place to protect your information in accordance with Australian Privacy Principles.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, accounting, or reporting requirements. Typically, we retain order records for a minimum of 7 years in compliance with Australian tax and business record-keeping obligations.

8. Your Rights

Under the Australian Privacy Act, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate, out-of-date, or incomplete personal information
• Withdraw consent to marketing communications at any time (by unsubscribing from emails)
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

To exercise any of these rights, please contact us at [email protected].

9. Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. These measures include secure data storage, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Cookies

Our website uses cookies and similar tracking technologies. Please see our Cookie Policy for full details on how we use cookies and how you can manage your cookie preferences.

11. Children’s Privacy

Our website and products are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately at [email protected].

12. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of third-party sites and encourage you to review their privacy policies before providing personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are published constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact our Privacy Officer:

• Email: [email protected]
• Post: Lulutox Australia Pty Ltd, Level 3, 45 Collins Street, Melbourne VIC 3000, Australia
• Phone: +61 3 9001 0287

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.